Virtual Medical Receptionists: Simplifying Front-End Medical Billing
Full-time virtual front desk officers for medical practices trained in HIPAA compliance and patient support.
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Positive Patient Experience From the First Encounter
The virtual front desk officer is the first point of contact for patients and staff at any healthcare facility. Serving as the gatekeeper to your practice, this role is crucial in fostering a positive image within the local community. Beyond handling administrative tasks such as scheduling appointments and taking payments, the front office also plays an important role in promoting a welcoming and efficient patient experience.
Overcome Common Front-End Role Challenges
Pain points in the medical billing process, such as inaccurate information capture, loss of documents, manual processes, untrained staff, high employee turnover rates, and lack of follow-ups, can reduce patient satisfaction and repeat visits.
GoBill’s healthcare virtual assistants manage all front-end medical billing processes with a customized approach that fits your practice, ensuring error-free data entry and exceptional patient support.
GoBill virtual medical receptionists manage all front-end medical billing processes with a customized process that fits your practice, patient experience management, error-free data entry, and exceptional patient support.
Patients can communicate remotely and face-to-face, fill in forms, sign e-signatures through a touch screen, and send the necessary documents by running them through a scanner.
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Front-End Roles
Efficient and accurate virtual front desk officers for busy offices:
- Keep Patient Payment Records Updated
- Meet and Greet Patients
- Enhance Patient Communication
- Send Patient Reminders
- Manage Documents on Customer Relationship Management (CRM) Tools
- Perform Systemic Information Collection
- Document All Patient Encounters
- Schedule Follow-Ups
- Provide Customized Support Hours
- Cater to Patient Needs and Special Requests
Our Virtual Medical Receptionist Solutions
GoBill’s virtual assistants provide complete healthcare office support for an improved patient experience, efficient information management, and increased revenue.
Pre-Registration and Appointment Scheduling
Pre-Registration and Appointment Scheduling
Collect patient demographics and necessary documentation before the appointment or upon arriving at the office.
Eligibility and Pre-Authorization
Eligibility and Pre-Authorization
Check patient health plan eligibility and obtain prior service authorization if required by the insurer. Once authorized, the appointment will be confirmed by calling or texting the patient.
Patient Check-In
Patient Check-In
Greet the patient and check them in for care.
Encounter Form Generation
Encounter Form Generation
Enter the patient data into the encounter form and ensure the physician checks all services and diagnoses received.
Point of Service Collection
Point of Service Collection
Upon checkout, the patient is courteously informed of pending financial responsibility to be paid in the clinic or through an online payment method.
Patient Helpdesk
Patient Helpdesk
Support patient inquiries, send appointment reminders, schedule follow-ups, store data and authorizations, and provide ongoing support.
Pre-Registration and Appointment Scheduling
Eligibility and Pre-Authorization
Patient Check-In
Encounter Form Generation
Point of Service Collection
Patient Helpdesk
What To Expect
GoBill’s virtual front-desk officers deliver exceptional performance:
46%
Increased appointment ratios
64%
Drop in no-show rates
60%
Patient satisfaction improvement
40%
Increase in front-end collections
40%
Reduction in operating costs
70%
Outstanding patient balance reduction
Efficient, Cost-Effective Solutions for Your Practice
Why choose GoBill’s virtual medical receptionists?
- Affordable rates: Our healthcare virtual assistants provide high-quality service at a fraction of the cost of traditional in-house staff.
- Trained professionals: Our virtual receptionists are trained in HIPAA compliance, patient support, and efficient billing practices, ensuring seamless integration into your practice.
- Flexible support: We offer customized support hours tailored to your practice’s needs, whether patient inquiries, administrative tasks, or both.
- Better patient experiences: Our team focuses on delivering exceptional patient support, reducing wait times, and improving overall satisfaction.
- Advanced technology: Our virtual front desk officers use the latest technology for patient communication, document management, and secure data handling to streamline your front-end processes.
Quality Hires for Less
Save up to 75% on payroll expenses without compromising on quality or efficiency with our virtual medical receptionists. Meet your virtual team now.