Patient Appointment Scheduling
Minimize No-Show and Cancellation Rates
GoBill’s professionally trained representatives reduce appointment conflicts and effectively plan your patient visits.
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Healthcare providers and physicians are typically expected to deliver care to their regular patients while also providing available time slots for new patients.
This balancing act is often challenging as unplanned scheduling issues can arise even after a time slot has been agreed upon. For example, unscheduled patients may arrive, or scheduled patients may forget or be unable to make it to their appointments.
These unforeseen circumstances lead to delays in care delivery, unfilled appointment slots, and frustration for all involved.
Effective healthcare appointment scheduling is important for maintaining a smooth workflow, ensuring healthy revenue performance, and building patients’ trust in your practice.
Streamline Patient Appointment Scheduling
Simplifying the appointment scheduling process is key to improving patient visits while reducing no-shows, last-minute cancellations, and unfilled slots.
GoBill’s appointment solutions streamline the scheduling of consultations, examinations, routine check-ups, and treatments, leading to happier patients and uninterrupted revenue. Our efficient workflows optimize your scheduling process without increasing your operating costs.
Learn MoreThe Process
GoBill’s healthcare appointment scheduling is a flexible, all-in-one contact center solution that empowers providers to:
- Assess the volume of calls to assign the appropriate number of agents.
- Develop customized professional scripts for a consistent and positive patient experience.
- Verify eligibility and prior authorization requirements within minutes and prior to services rendered.
- Monitor and confirm availability for patient appointment scheduling with the patient and the provider.
- Organize physician calendars.
- Maintain the flexibility to fix, change, reschedule, or cross-schedule appointments in a calendar.
- Send automated appointment reminders via text, email, or phone call.
- Track new appointments, no-shows, cancellations, and unfilled slots.
- Provide a record of each patient’s information, visits, diagnoses, and payments.
- Maintain patient appointment scheduling during customized operating hours according to your business’s needs.
- Learn soft skills and and receive ongoing technical training for your representatives.
- Create custom campaigns such as survey campaigns and lost patient campaigns to reactivate old patients.
Reduce No-Shows
Your staff or our virtual patient engagement officers confirm scheduled appointments while automated reminders are sent ahead of schedule over text, email, or phone calls to reduce no-shows and cancellations, ensuring all slots are reserved.
Scheduling Management
Manage scheduling logistics, ensuring that appointments are booked accurately and patients receive prompt confirmation of their appointments as per provider preferences.
Custom Phone Campaigns
Create survey campaigns to measure patient satisfaction, prepare lost patient campaigns to reactivate old patients, or develop other types of campaigns according to your needs. We allocate the workforce, develop strategy, and provide training to help you meet the desired goals.
Maximize Patient Access and Ease Workflow for Your Physicians
Ensuring seamless healthcare appointment scheduling enhances patient access to your services, allowing them to book, reschedule, or cancel appointments easily. Explore GoBill’s patient appointment scheduling solutions and streamline your operations so you can focus on delivering high-quality care.